If you are not happy for whatever reason and do not want the item or simply made a wrong order, that is okay. Please send it back to us in its original condition complete with accessories ( without any modification as it will forfeit refund/replacement ) and packaging within 7 days of receiving the package. Quality evaluation process must be done before issuance of refund. Postage fee will be shouldered by the customer. Refund will be made after receiving back the items and SHIPPING cost of the original purchase is non refundable. Please contact us on firstname.lastname@example.org if you have any questions regarding returns.
For defective items, kindly notify us within 7 days after receiving the order to process replacement. Customer must send the defective item back to us together with a small description about the issue. Freight fee must be shouldered by the customer. Checking and testing must be done before issuing a replacement. Normally, replacement is send through regular air free of charge but express shipping can be arranged by customer's request, shipping fee is excluded. Please contact us on email@example.com if you have any questions.
For missing items kindly notify us immediately after receiving the package. Original shipping method will be used when order was placed. Please contact us on firstname.lastname@example.org if you have any questions.